Shannon Miwa

Drop-In UI

  • Lead designer
  • Product planning
  • User research
  • Design work
  • PM duties
  • Production CSS
  • Product rollout

At Braintree, I was tasked with leading the ground up redesign of a legacy product called Drop-In UI: a widely used product that gave merchants ready-to-use PCI compliant credit card forms that blended into their own checkouts. I headed this 2 year project at Braintree handling a wide range of design tasks and collaborations in addition to overseeing the product schedule and release.

Team

  • 3 Designers
  • 6 Engineers
  • Engineering manager
  • Head of Developer Experience
  • PayPal UX Research Lab
  • PMM and marketing

Product Impact

  • Drop-In UI continued processing millions in revenue annually
  • Existing clients upgraded and were instantly able to accept multiple new payment methods
  • Improved user workflow, accessibility, and eliminated previous confusion
  • Allowed mobile apps to take advantage of easy, secure payment acceptance
  • Still. In. Use. (6 years later!)

A lot of time and effort went into this redesign, and the ups and downs all led to an incredibly solid end product. The redesign of a product doing millions of dollars in transactions was not a light undertaking, but the work paid off for digital longevity. It's tough sometimes working with digital products that may be completely erased in a month or two, but I'm delighted to say the other day (in 2025) I went to buy Girl Scout cookies online and came across and had the honor of paying through my old friend, Drop-In UI.